Operating across governance, product and experience within complex, multi-country organisations. Strategy and delivery are combined to shape decision, operating and business models so execution holds at scale. 20+ years of experience, including 14 in senior executive roles, across APAC, Europe and North America. Hands-on where execution requires it, with full executive arbitration when trade-offs must be made. 30+ strategic programs (€15M–500M+), 8 industries, 3 regions.
Led governance, service strategy and operating model alignment across the Financial Services Office portfolio (banking, insurance, risk, compliance).
Operated on 5–7 concurrent programs per year, contributing to more than 30 strategic engagements and supporting portfolio-level delivery coherence.
Managed and coached a multidisciplinary team of up to 50 consultants; contributed to EY’s European taskforce (CH, FR, GER, IT, UK) to harmonise practices and cross-country delivery standards.
Architected the service framework for a live cybersecurity penetration test on EUR 40M+ insurance infrastructure, mapping human risk vectors and reframing security incidents as systemic failures.
Structured the EU census coordination framework for Afghanistan (EUR 50M+ program): experience maps from Kabul to village level, data flow protocols for limited IT infrastructure, multi-level stakeholder coordination.
Service architecture for a global bank employee mobility transformation (EUR 100M+ annual program, dozens of countries): international service packages, multi-jurisdictional compliance, strategic HR positioning.
Intervened on regulatory transformation programs (BCBS 239) and adjacent initiatives, providing framing, product structuring and cross-function alignment.
Built and deployed a 7-country knowledge management platform (France project lead); structured taxonomy, content governance and contributor workflows, delivering ~30% gain in search and precedent reuse time. Led onboarding and knowledge-sharing initiatives across the European network.
On strategic engagements, shifted teams from expert-driven to client-centred delivery postures, using framing and co-creation to secure and deliver key programs.
Helped define and deliver bespoke transformation-led offers for key accounts, bridging service architecture, business framing and value articulation, supporting innovation and market differentiation for FSO leadership.
Led training on strategic framing and strategic writing for Managers in France and the UK; developed strategic storytelling for high-stakes RFPs.